Why use Hotelshop Onbusiness?
Delighting customers is paramount to everything we do.
Established for over 20 years Hotelshop Onbusiness focus on managing and servicing clients, ensuring all stakeholders are engaged and delighted with the service. We specialise in offering accommodation and venue finding solutions with a smile to the business traveller.
We ensure you get the very best prices, advice and expertise, whilst providing our clients with one account director, one travel team, one booking tool, one contact number and one central point for consolidated invoices and management information.
Hotelshop Onbusiness is able to deliver a one stop shop for all hotel and venue requirements.
Established for over 20 years Hotelshop Onbusiness focus on managing and servicing clients, ensuring all stakeholders are engaged and delighted with the service. We specialise in offering accommodation and venue finding solutions with a smile to the business traveller.
We ensure you get the very best prices, advice and expertise, whilst providing our clients with one account director, one travel team, one booking tool, one contact number and one central point for consolidated invoices and management information.
Hotelshop Onbusiness is able to deliver a one stop shop for all hotel and venue requirements.
We help:
- The ‘buyer’ by improving compliance, policing your travel policy, producing a preferred hotel programme and reducing costs and ensuring traveller safety.
- The ‘booker’ by saving time and ease of booking as well as offering training and encouraging adoption of online booking tools whilst also providing advice and guidance on cost saving techniques.
- The ‘traveller ‘ / ‘guest’ by keeping an individual traveller profile detailing their individual requirements, offering 24/7 system access with mobile itineraries and quality control of hotels and ensuring comfort and safety.
Our Services include:
- Online booking portals – give our clients around the clock accessibility and provide a simplistic booking service which allows them to identify the most cost effective options aligned with those that are most suitable for a particular travel policy.
- Customer service centre – offers flexibility for all customers, with enquiries being handled via email, phone or an interactive live chat help desk. The customer support is provided by a team with a wealth of experience and industry knowledge of not only the travel sector but also of the online portals offered.
- An out of hours service (24/7) – is also available which is manned throughout by trained in-house individuals whom have an in depth knowledge of client travel policy.
- Track and locate – a traveller within all online and offline systems in the case of an emergency or upon a client request.
Other Services:
We can arrange a variety of services to support your bookers and travellers these include:
- Account management – full reconciliation of account
- Conferences / Meetings / Events / Dinners / Staff parties
- Delegate booking portals
- Leisure extras including theatre tickets, river cruises, excursions etc.
We are:
- Always available: open 7 days a week with 24/7 emergency cover
- Efficient: 2 hour response time to all enquiries off line
- Flexible: Will fit in with your existing billing framework
- Honest: Integrity and delighting our customers form the company DNA
- Award-winning
- Committed to giving back and sustainable growth
